- How secure is my online order?
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.
- Can I pay cash upon delivery?
Unfortunately our operations are only limited to credit/debit card transactions and Paypal. This is to ensure our customers get their consumer protection and also our business is validated.
- How long does shipping take & how can I track my package?
U.S orders will be shipped via USPS & FedEx and International Orders will be shipped depending on the fulfillment center the product is from.We are commited to our shipping times!
- U.S. orders are typically processed within 7-15 business days.
- International orders are processed within 9-18 business days.
- In case your order does not arrive within the specific time frame, please contact us right away!
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products. You can always see your product tracking here.
- What Do I Do If I Have Missing Items In My Order?
There is no need to worry. Our store works with different suppliers all over the world , so sometimes it is logical for the procuts to be shipped SEPARATELY. If you believe that you have received a product in error or have not received a product ordered, please don't hesitate to contact us. One of our operators works constantly to help you find the best solution.
- Do I need to have an account to order?
No, it is not necessary to have an account order. You can always place an order as a guest. But, there are also some advantages if you have an account with us:
- Quick checkout process
- Easily view your order status and order history
- Receive updates detailing our new releases and special promotions
- I’ve placed an order, why haven’t I received my confirmation email?
When you place an online order, you will automatically receive a confirmation email to your registered email address within a few minutes.
If you have still not received a confirmation email, check your email spam / trash boxes. If the confirmation email is not there, feel free to contact us.
- What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.